1.) These Trade terms apply to purchase at the online store www.alpistour.sk/e-shop.
2.) These Trade terms regulate the relationship between seller and buyer in the sales field.
3.). These Trade terms are an integral part of the purchase contract that is concluded between the seller (the Internet shop operator) and the buyer.
4.) By placing an order, the Buyer confirms that he has thoroughly understood the terms of trade, understands their content and agrees with them without reservation.
Definition of the terms
2.) Buyer is a individual or legal entity who buys products or uses services, either as a consumer or entrepreneur.
3.) Consumer buyer is in the sense of art. § 2 letter a) Act. no. 250/2007 Coll. on consumer protection, as amended (hereinafter referred to as the "Consumer Protection Act"), a individual or legal entity that purchases products or uses services for personal use or for the needs of its household members. Legal relationships between seller and buyer consumer not expressly regulated by these trade terms are governed by the relevant provisions of the Act. no. 40/1964 Coll. of the Civil Code as amended (hereinafter referred to as "Civil Law") and the Consumer Protection Act, as well as other related regulations.
4.) Buyer entrepreneur is in the sense of § 2 para. 2 of Act. no. 513/1991 Coll. Commercial Code as amended (hereinafter referred to as "Civil Law"):
- a person registered in the Commercial Register,
- a person who carries on business under a trade license,
- a person who does business on a basis other than a trade license under special regulations,
- a individual who carries out agricultural production and is registered according to special regulation.
5.) Legal relationships between seller and buyer consumer not expressly regulated by these business conditions are governed by the relevant provisions of the Act. no. 40/1964 Collection of the Civil Code as amended (hereinafter referred to as "Civil Law"), the Consumer Protection Act, Act no. 102/2014 on consumer protection in the sale of goods or services on the basis of a distance contract or a contract concluded outside the premises of the seller and on the amendment and supplement of certain acts as amended by later legislation and other related regulations.
6.) The supervisor is:
Inspectorate of Slovak Trade Inspection for the Bratislava Region
Prievozská 32, P.O. Box 5, 820 07 Bratislava 27
Technical Product Control and Consumer Protection Department
phone: 02/ 58272 172; 02/58272 104
fax: 02/ 58272 170
Conclusion of the purchase contract
1.) If the buyer is a consumer, the proposal for the conclusion of the purchase contract is the placement of the offered goods by the supplier to the websites of the internet shop www.alpistour.sk/e-shop. Sending an order by the buyer and accepting the order by the seller, creates a purchase contract. Acceptance of the order by the seller will immediately confirm to the buyer by informative email on the specified email, but this confirmation does not have any impact on the purchase contract. So concluded contract on the basis of the order, which is binding, may be amended or terminated only by agreement between the two parties or for legal reasons.
2.) If the buyer is an entrepreneur, a proposal for the conclusion of a purchase contract is a sent order of goods by the buyer entrepreneur. The purchase contract is closed from the moment of delivery of the seller's consent with this proposal, after verifying the availability and delivery date of the goods required by the buyer.
3.) The purchase contract is concluded in the Slovak language.
4.) Any disputes arising out of the purchase contract, to which these Trade Terms are attached, will be dealt with solely under the applicable laws of the Slovak Republic.
5.) The purchase contract concluded between the seller and the buyer is archived by the seller for its successful fulfilment and is not accessible to third parties. These trade terms are displayed on the website www.alpistour.sk/e-shop and are thus able to be archived and reproduced by buyers.
Price of goods
2.) The buyer has the opportunity to get acquainted with the time period during which the seller is bound by his offer. The seller is bound by his offer, including the price of the goods, all the time of publishing the goods at the internet shop www.alpistour.sk/obchod.
3.) The final price is the summary price stated in the order form just before sending a binding order. The final price is stated including VAT, other taxes and fees (postage, packaging and other), which the buyer must pay to obtain the goods. This price may be changed only by mutual agreement between the two parties.
4.) Buyer reserves the right to change the exact price of the goods following a change in price by the manufacturer or importer. The price change will be announced to the buyer at the latest on the order confirmation. If the buyer does not agree to a price change, he is entitled to cancel the order within 24 hours. The order can be cancelled only by written form (fax, e-mail). The seller shall notify the consumer of the cancellation of the cancellation solely in writing. Written form is required due to a proof of cancellation document for the seller and stopping order processing.
Terms of payment
1.) The buyer can pay the purchase price in the following ways:
- In cash
The buyer will pay the price for the ordered goods in cash upon personal receipt of the goods from the seller.
• Transfer / Deposit to account
Based on a binding order, the buyer will receive an advance invoice that the buyer will pay by transferring from his account to the seller's account. The advance invoice is payable immediately and the order becomes binding upon the seller only after receipt of the payment unless the parties have agreed otherwise. Upon proper payment of the advance invoice, the ordered goods will be delivered to the buyer..
• Cash on delivery (only Austria, Germany, Czech and Poland)
At the place of delivery of the goods through a contract mailing service (the buyer takes over the cash from the carrier). We charge 1.20€ for a cash on delivery.
• Through the 24-Pay gateway
The payment gateway accepts all payment cards (VISA, VISA electron, Mastercard, Maestro) and is free for the customer. Once you have created your order, you are redirected to the payment gateway where you enter your credit card details and pay for the goods.
Terms of Delivery
1.) Seller is required to complete the buyer's order and deliver the goods to the buyer within 30 days of delivery.
2.) Delivery times vary from product to product. The delivery date will be announced to the seller on the order confirmation. The delivery time for goods in stock is within 3 business days, usually the next business day after payment (credited to our account).
3.) The way of delivery is chosen by the buyer himself when placing the order via the internet shop www.alpistour.sk/e-shop or in any other possible form. Buyer can choose from the following delivery methods:
- Personal taking
Directly in Alpis Shop
• Delivery by courier
With this form of payment, postage is charged to the price of the order, which depends on the price of the ordered goods. The price for SPS courier services - Slovak Parcel Service in cooperation with UPS or DPD is determined according to their price list, which is included in the final price and the buyer is aware of its height when placing an order on the internet shop www.alpistour.sk/e- shop. The amount of postage for delivery of goods to Slovakia:
- 3,00 EUR when ordering over 1 €
- 0,00 EUR when ordering over 100 €
- Delivery by Slovak Post (only for orders outside the Slovak Republic)
With this form of payment, postage is charged to the price of the order, which depends on the price of the goods. Amount of postage for delivery to the states of the European Union:
- 4,00 EUR when ordering over 1 €
- 6,00 EUR when ordering over 50 €
- 25-50,00 EUR when ordering over 150 € depending on the EU state
- when ordering backpacks with a pressure bottle or the pressure bottles themselves, we use the courier only
4.) If the goods are at the seller's disposal, they can be personally taken over by the buyer at the pick-up address, but the date of delivery will be agreed by the parties in advance. The buyer, or the person authorized to do so, must be sufficiently identified for the personal takeover of the goods.
5.) If goods are not picked up in person, the seller will deliver the goods to the destination indicated on the order / binding order confirmation.
6.) The buyer is obliged to take over the goods at the place specified in the order / confirmation of the buyer's order. In the event of delay in delivery of the goods by the seller, the seller is entitled to unilaterally extend the delivery period, even repeatedly, without undue delay, to notify the buyer.
7.) The seller guarantees the shipment of the goods intact. When downloading the product, the consumer checks the physical integrity and completeness of the shipment. If the consignment is visibly damaged and destroyed, the consumer will not take delivery of the consignment and immediately contact the seller and the shipping company to write a Letter of damage to the shipment. Any later claims for quantity and physical violation of the product will not be accepted.
8.) Danger of product damage passes to the consumer at the time of receipt by the consumer or his authorized representative.
9.) In the event that the buyer does not deliver the goods delivered to the buyer at the destination indicated in the order / order confirmation, the seller is entitled to claim compensation from the buyer for the amount of the expense actually incurred in connection with the performance.
10.) If, due to the buyer's absence at the place specified in the purchase contract, the delivery of the goods is to be repeated, the buyer is obliged to compensate the seller for damages incurred in connection with breach of this obligation to the seller.
Withdrawal from the contract
1.) The buyer consumer is entitled to cancel the order without giving any reason within 24 hours from the moment of its dispatch. When changing the price within the meaning of Article V, paragraph 4, the buyer is entitled to cancel the order within 24 hours from the day of receipt of the order confirmation, which includes a change in the purchase price.
2.) Withdrawal from the buyer's contract, which is the consumer, is governed by the relevant provisions of Act no. 102/2014 Coll. of consumer protection laws in the sale of goods or services under a distance or off-premises contract of the seller and on the amendment of certain laws as amended by later legislation.
3.) The consumer is entitled to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the goods or from the conclusion of the service contract.
4.) By withdrawing the consumer from the contract, the purchase contract is abolished from the beginning.
5.) You can find a sample of the withdrawal form here.
6.) The willingness to withdraw from the contract will be delivered by the consumer in writing to the address of the shop:
821 02 Bratislava
7.) the goods returned under this warranty must be in the original packaging, must not bear any signs of use, be undamaged, complete (including accessories, warranty card, instructions, etc.) and with a copy of purchase receipt.
8.) the cost of transport the goods to the supplier is borne by the customer in full amount.
9.) money for goods will be refunded by transfer to your account not later than 10 working days after the physical receipt of the goods.
10.) in the event of failure to comply with any of the above conditions, we will not be able to accept withdrawal from the consumer contract and the goods will be returned at the expense of the sender.
ADR - alternative dispute resolution
The purchaser - the consumer - has the right to contact the seller with a request for redress (by e-mail to email@example.com) if he is not satisfied with the seller's handling of his complaint or if he believes that the seller violated his rights. If the seller rejects this request, or does not respond to it within 30 days of its dispatch, the consumer has the right to file a petition for alternative dispute resolution of an ADR entity (hereinafter ADR) according to Act 391/2015 Coll. ADR entities are bodies and authorized legal entities under Section 3 of Act 391/2015 Coll. The proposal may be submitted by the consumer according to the procedure specified in §12 of Act 391/2015 Coll. The consumer can also file a complaint through the RSO alternative dispute resolution platform, available online at www.ec.europa.eu/consumers/odr/index_en.htm . An alternative dispute resolution can only be used by a consumer - an individual, who does not take part in the course of his business, employment or occupation when he concludes and performs a consumer contract. An alternative dispute resolution only concerns a dispute between a consumer and a seller resulting from a consumer contract or a consumer contract. Alternative dispute resolution applies only to long distance contracts. An alternative dispute resolution does not deal with disputes where the value of the dispute does not exceed EUR 20. The ADR may require the consumer to charge a fee for starting an alternative dispute resolution up to a maximum of EUR 5 including VAT.
Warranty, warranty conditions
1.) The legal regulation of the guarantee is contained in the § 620 et seq. Civil Code.
2.) The warranty period is 24 months. If the item sold, its packaging or the instructions attached to, is marked the period of use, the warranty period shall not end before the expiry of this period. Specific warranty and service terms are given in the relevant warranty sheets of selected products that the consumer receives when purchasing the product.
3.) At the request of the buyer, the seller is required to provide the guarantee in writing (warranty card). If the nature of the matter allows, it is sufficient to issue a copy of purchase instead of the warranty card.
4.) The warranty card includes the seller's name (name and surname, business name or seller's name, the address or place of business), the contents of the warranty, its scope and terms, the warranty period and the data required to claim the warranty. If the warranty card does not contain all the details, this does not invalidate the warranty.
5.) The warranty period begins to run from the buyer's takeover.
6.) The warranty does not apply to normal wear and tear, mechanical damage, or if the error occurred by operating the product in unsuitable conditions, improper installation, failure to comply with the relevant standards by the consumer or the person who performed the installation, or if the product was interfered with by the unauthorized person. The warranty also excludes errors caused by natural disasters and misconduct.
The personal data protection
1.) Information about buyers (customers) is processed in accordance with Act. no. 122/2013 Collection on the protection of personal data, as amended. By agreeing a Purchase Agreement, which Trade terms forms an integral part of these, it agrees with the processing and collection of personal data in the Internet shop operator's database until the written notification of disagreement with the processing of the personal data delivered to the Operator's registered office or on email firstname.lastname@example.org.
2.) The seller undertakes not to provide personal data about the purchaser to any third party, except for the external carriers to whom the data are provided for the purpose of delivering the goods.
3.) These Trade Terms shall enter into force and effect on 30.06.2014
4.) These Trade terms have been prepared by the Community of Entrepreneurs of Slovakia.Te
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